Privacy policy · Peony Holiday Home In Isle of Wight

This privacy policy explains how Peony Holiday Home - Isle of Wight ("we", "us") collects and uses your personal information when you use the Peony Holiday Home In Isle of Wight website at www.peonyholidayhome.co.uk.loganhallam.com. We are a small, family-run holiday let and we take your privacy seriously. We are the data controller for the information described below.

What information we collect

Booking requests: your name, email address, phone number (optional), the dates you'd like to stay, the number of guests, and any message you send us.
Contact form: your name, email address, phone number (optional), subject and message.
Technical information: our web server automatically records basic information such as your IP address and browser type in security logs, to protect the site against abuse.
Cookies: see our cookie policy.

We do not take any payment card details on this website.

How we use your information

To respond to your enquiry or booking request, provide a quote and manage your stay (lawful basis: taking steps at your request before entering into a contract, and performing that contract).
To keep records of bookings for accounting and legal purposes (lawful basis: legal obligation).
To keep the website secure and prevent spam or misuse (lawful basis: our legitimate interests).
If you have agreed to analytics cookies, to understand how visitors use the website (lawful basis: consent).

We will never sell your information or use it for marketing without your permission.

Who we share it with

We only share your information with service providers who help us run the website and our email – for example our web hosting company and email provider – and only so they can provide that service. We may also share information if required by law, or with the holiday park operator where needed to arrange your stay (for example, guest names for park passes).

How long we keep it

Enquiries that don't lead to a booking are deleted within 12 months. Booking records are kept for up to 6 years to meet tax and accounting requirements. Server security logs are kept for a short period only.

Your rights

Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, email us at bookings@peonyholidayhome.co.uk.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, although we would appreciate the chance to put things right first.

Contact

Peony Holiday Home - Isle of Wight, Caulkers Reach, Whitecliff Bay, Bembridge, Isle of Wight. Email: bookings@peonyholidayhome.co.uk.